Terms of Service

Who can use BRASS

You must be at least 18 years old and able to enter into a binding agreement. You agree to provide accurate information and to keep your account details up to date. You are responsible for activity that happens under your account.

Raising an SOS

• Use the “I need help” / SOS feature only for genuine situations where you or someone near you needs help.
• Do not raise false alarms, test alerts on the live network, or otherwise misuse the SOS feature. Doing so may put others at risk and can lead to suspension.
• When the situation is resolved or no longer needs help, mark yourself safe or cancel the SOS so responders are not sent unnecessarily.

Responding as a Sevak

• Being a Sevak is voluntary. You are never obligated to respond to any alert, and you may go Off duty at any time.
• Only respond if it is safe and lawful for you to do so. Use your own judgement; do not put yourself or others in danger.
• You are not a substitute for trained professionals. If a situation is beyond what a neighbour can safely help with, encourage the person to seek professional help.
• Treat the people you help, and the information you see, with respect and confidentiality. Do not record, share, or misuse another person’s location or details.
• Sevak status is granted after verification by the BRASS team and may be declined, suspended, or removed at our discretion.

Acceptable use

You agree not to:

• Use BRASS for any unlawful, harmful, harassing, or fraudulent purpose.
• Impersonate others or provide false identity or location information.
• Interfere with, overload, or attempt to gain unauthorised access to the service or other users’ accounts.
• Use the service to collect or track other people without their consent.

Location and privacy

BRASS uses your device location to match and route help — for Sevaks, including in the background while On duty. How we handle your data is described in our Privacy Policy, which forms part of these terms.

Accounts and suspension

We may suspend or terminate access — including Sevak status — if these terms are breached, if the service is misused, or where necessary to protect users or the integrity of the network. You may stop using BRASS and request deletion of your account at any time.

Disclaimers

BRASS is provided “as is” and “as available”, without warranties of any kind. We do not warrant that the service will be uninterrupted, timely, secure, or error-free, or that any alert will result in a response. Reliance on the service is at your own risk, and it must never delay you from seeking any other help you need.

Limitation of liability

To the maximum extent permitted by law, BRASS and its operators are not liable for any indirect, incidental, or consequential loss, or for any loss or harm arising from the acts or omissions of Sevaks, requesters, or other users, from delayed or absent responses, or from your use of (or inability to use) the service.

Changes to these terms

We may update these terms from time to time. We will update the date above, and significant changes may be highlighted in the app. Continued use after a change means you accept the revised terms.

Governing law

These terms are governed by the laws of India. Courts located in India will have jurisdiction over any dispute, subject to applicable law.

Contact

Questions about these terms? Contact the BRASS team at hello@brass.help.